ReserVita
AI-powered dental scheduling app
Year
2024
Timeline
3 months
Industry
Health
Responsibilities
Researcher
Interaction Designer
Visual Designer
Usability Tester
Challenge
Long, uncertain waiting-room time increases patient anxiety and often carries into the appointment, making clinical work harder for dentists.
Solution
Providing each patient with a real-time ETA. AI predicts delays and updates start times in real time, cutting waiting-room time and reducing pre-appointment stress—without changing clinical workflows.
Constrains
We designed under tight MVP constraints: a narrow scope, strict healthcare data handling, varied clinic workflows, and a fast timeline — while keeping the experience simple for both patients and staff.
Impact
Identified growth opportunities through B2B2C distribution (clinics as main buyers, patients as end users) by improving client's mental health.
Clarity score
4.5/5
Value validation
75%
Perceived anxiety reduction
80%
Research & Insights
Cutting waiting room times
After desk research, netnography, 6 interviews, a questionaire (+160 answers) and a mystery shopper, we extracted the following main insights:
Waiting rooms are the greatest distressors
Waiting rooms heighten patients’ anxiety, as waiting time and the environment intensify stress and discomfort.
Patients' anxiety affects dentists
Anxious patients slow treatments and increase dentists’ emotional strain, disrupting the overall clinic flow.
Users value a quality treatment
Patients feel more satisfied and loyal when their time and well-being are valued, even willing to pay more for high-quality care.
Solution
Cutting waiting room times
A white-label customizable SaaS where users can manage their time and avoid waiting rooms thanks to AI-predicted ETAs.
SaaS
A cloud-based platform patients access directly through their clinic’s website. It works as a web app, with profiles and functions, but without downloads.
Time management
Patients take control of their time with real-time ETAs. They can cancel, notify delays, or check-in online to avoid waiting rooms.
AI
AI calculates accurate ETAs based on day, type of visit, and patient behavior. The system self-learns over time, improving predictions continuously.
White-label customization
Clinics can adapt ReserVita to their brand (logo, colors, fonts), ensuring consistency with their website. For ReserVita, this enables a scalable white-label model that works across many clinics.
Prototypes
Bringing ReserVita into life
Real-time ETA Updates
Patients keep control of their time with an AI-predicted ETA, dynamically updated by patterns. They can also manage their appointment to adjust the ETA when needed.
Quick check-in
Patients can confirm their arrival in seconds, ensuring the clinic receives accurate updates. This step helps the system deliver more precise, AI-driven ETAs for everyone.
Notify a delay
Patients can update their ETA when running late, so the clinic can anticipate and adjust schedules. When possible, the system reallocates time to patients already checked in, reducing idle moments for doctors.
Flexible schedule
Patients can easily move their appointment to another date or time within clinic policy. The system updates their new ETA automatically, keeping the experience consistent and stress-free.
Easy cancellation
Patients can cancel appointments within clinic policy, with clear confirmation to avoid mistakes. The flow also offers a quick option to book a new appointment, keeping the experience seamless.
